Privacy Policy

Last updated: June 16, 2026

Hydramotion Cleaning Systems / Shop Surfact Cleaners (“Hydramotion”, “Sidewinder”, “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have.

Our website address is: https://shopsurfacecleaners.com

Hydramotion is based in the United States and primarily serves customers in the United States and Canada. While our website may be accessible from other locations, our products and services are not specifically directed to consumers in the European Union, United Kingdom, or other international markets unless expressly stated.

Information We Collect

We may collect information you provide directly to us, including:

• Name
• Company name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Account login information, if you create an account
• Messages or inquiries submitted through our contact forms
• Any other information you choose to provide

We may also collect certain technical information automatically when you visit the website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Referring website
• Date and time of visit
• General usage and performance data

How We Use Information

We use the information we collect to:

• Process and fulfill orders
• Respond to inquiries and customer service requests
• Manage customer accounts
• Provide order confirmations, shipping updates, and other transactional communications
• Improve our website, products, and customer experience
• Monitor website performance and security
• Prevent fraud, abuse, or unauthorized access
• Comply with legal, tax, accounting, and regulatory obligations

We do not sell personal information.

Ecommerce, Orders, Payments, and Shipping

When you place an order through our website, we collect information necessary to process and fulfill the order, including your name, company name, billing address, shipping address, email address, phone number, order details, and related transaction information.

Payments are processed through Authorize.net or another payment processor we may use from time to time. ECT does not store full credit card numbers on our website. Payment information is submitted securely to the payment processor and handled according to that provider’s privacy and security practices.

We use FedEx and may use other shipping or freight providers to deliver orders. We share the information necessary to arrange shipment and delivery, such as your name, company name, shipping address, phone number, email address, package details, and order-related information.

We may retain order and transaction records for customer service, accounting, tax, legal, warranty, and business recordkeeping purposes.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the site, improve functionality, analyze traffic, and support ecommerce features.

Cookies may be used to:

• Keep items in your shopping cart
• Remember account or login preferences
• Support website security
• Understand how visitors use the site
• Improve website performance
• Support affiliate tracking, if applicable

Some cookies are necessary for the website to function properly. Others, such as analytics or marketing cookies, help us understand and improve the website.

You can control cookies through your browser settings. Depending on your location, you may also be presented with cookie choices when visiting the site.

Google Analytics

We may use Google Analytics to help us understand how visitors interact with our website. Google Analytics may collect information such as pages visited, device and browser information, approximate location, referring sources, and other usage data.

This information helps us evaluate website performance, understand visitor behavior in aggregate, and improve the site.

You can learn more about how Google uses data from sites that use Google services by visiting Google’s privacy and analytics resources. You can also use browser settings or available Google tools to limit analytics tracking.

Contact Forms and Communications

If you submit a contact form, request information, or communicate with us by email or phone, we may use the information you provide to respond to your inquiry and maintain records of the communication.

We may send transactional emails related to orders, account activity, customer service, or other business communications. We do not use your contact information for unrelated marketing without appropriate permission.

Affiliate Tracking

Our website may use affiliate or referral tracking features from time to time. If an affiliate or referral program is active, cookies or similar technologies may be used to identify referral sources and associate orders with affiliate links.

This may include storing an affiliate ID, referral information, IP address, and order-related information when a purchase is made through an affiliate or referral link.

If the affiliate or referral program is not active, these tracking features may not be used.

Visitors can delete cookies through their browser settings.

Third-Party Services

Our website may work with third-party service providers, including payment processors, shipping providers, analytics tools, ecommerce tools, hosting providers, and other business service providers.

These providers may collect, process, or store information as needed to provide their services. For example, payment information may be handled by Authorize.net, shipping information may be handled by FedEx, and website usage information may be processed through Google Analytics.

Third-party providers maintain their own privacy and security practices. ECT is not responsible for the privacy practices of third-party websites or services.

Who We Share Information With

We may share information with trusted service providers who help us operate our business and website, including:

• Website hosting providers
• Ecommerce platform providers
• Payment processors, including Authorize.net
• Shipping and delivery providers, including FedEx
• Email and communication providers
• Analytics providers, including Google Analytics
• Security, fraud prevention, or technical support providers
• Professional advisors, such as accountants, attorneys, or consultants, when necessary

We share only the information reasonably necessary for these providers to perform services for us, process transactions, deliver orders, maintain the website, or support our business operations.

We may also disclose information if required by law, court order, legal process, or to protect our rights, property, customers, website, or business.

How Long We Retain Information

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, tax, legal, security, and business recordkeeping purposes.

Order and transaction records may be retained for a period required by law or legitimate business needs.

If you have an account on our website, you may be able to view, edit, or delete certain account information. Website administrators may also access and manage account information as needed to operate the site.

Security

We use reasonable administrative, technical, and physical safeguards to help protect information submitted through the website. However, no website, online system, or electronic transmission is completely secure, and we cannot guarantee absolute security.

Your Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to any legal, tax, accounting, security, or business recordkeeping requirements.

You may also:

• Disable cookies through your browser settings
• Opt out of certain analytics tools where available
• Unsubscribe from any marketing emails, if we send them
• Contact us with privacy-related questions or requests

International Visitors

ECT is based in the United States, and this website is intended primarily for customers in the United States and Canada. If you access the website from outside the United States, you understand that your information may be processed in the United States or other countries where our service providers operate.

If you are located in a region with specific privacy rights, such as the European Union, United Kingdom, or certain U.S. states, you may have additional rights under applicable law. We will respond to valid privacy requests as required by applicable law.

Children’s Privacy

This website is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through the contact information provided on our website.